Help Desk & Call Management Solutions
At UK Facilities Solutions we provide our clients the ability to maintain focus on their core business by using our Help Desk and Call Management solution. With one call to us you and your team can be back serving your customers and driving sales in minutes safe in the knowledge we are taking care of the facility issues, providing a cost effective and no hassle solution.
Through our 24 hour a day, seven days a week helpdesk we offer you a single point of contact for all of your property needs. We will arrange for the appropriate engineers to attend site to resolve the issues in a timely manner, follow up to ensure the work is completed to your complete satisfaction and provide appropriate management reports to monitor performance and minimise future disruption and downtime.
We recognise that each client's needs are unique and our helpdesk service and associated service level agreements are customsied to your exact requirements and budget; including hours of operation, response times and spending authority limits. Contact us today to discuss your requirements and how UK Facilities Solutions can support you.