Client: British Land
Location: Ravenhead Retail Park, St Helens

The Incident

On the morning of Monday 19th May, an out-of-control vehicle collided with the exterior of a retail unit at Ravenhead Retail Park. The impact raised immediate concerns over the structural integrity of the building and the safety of members of the public in the vicinity.

Shortly after the incident, British Land reached out to UKFSL directly at 10:33am, sharing images of the damage and requesting urgent support to make the area safe. Our team picked this up by 10:45am, and immediate action was taken to coordinate a multi-step response.

Our Response

From the moment we were notified, UKFSL began coordinating an all-inclusive make-safe service to address both the safety and structural concerns:

10:45am: Incident picked up and assessed. The nearest available UKFSL engineer was identified and mobilised.
11:15am: Liaison with UKFSL’s central office to arrange for safety fencing to secure the affected area.
11:45am: Office team member Dani secured same-day attendance from a certified structural engineer to assess the impact damage.
1:00pm: Our engineer arrived on site to assess the scene, prepare for fencing installation, and meet the structural engineer.
4:30pm: Structural engineer completed their inspection and confirmed the building was structurally sound with cosmetic damage only. The steel framework was undamaged.
Safety fencing was delivered and installed by our engineer to protect the area pending full repair.

Comprehensive, End-to-End Support

This incident highlights UKFSL’s ability to act swiftly and professionally in high-pressure situations. Our all-inclusive service model enabled us to coordinate:

Emergency site attendance
Structural assessment
Temporary safety measures (fencing installation)
Communication with all relevant parties
Follow-up support for repair and reinstatement

We don’t just respond — we take ownership of the entire process, removing the burden from the client and allowing them to focus on day-to-day operations.

Ongoing Remediation

Now that the site has been made safe and declared structurally sound, UKFSL can also provide the necessary services to fully restore the damaged area to its original condition, including cosmetic repairs, façade reinstatement, and final site sign-off.

By working with a single point of contact, clients like British Land benefit from cost efficiency, faster turnaround times, and the assurance that every detail is managed with safety, quality, and compliance at the forefront.

A Trusted Partner for Urgent and Planned Works

UKFSL remains committed to supporting British Land and other property managers across the UK with fast, dependable, and fully managed facilities services — 24/7.

If you're facing a similar emergency or require support with planned maintenance or refurbishment works, contact our team today.